Are you passionate about creating and maintaining a positive, and engaging online community? Do you have experience in moderating user-generated content across various platforms and formats? If so, you might be the perfect candidate for our Social Media Moderator role.
Job responsibilities:
- Review and moderate all user-generated content and user profiles (either pre-, post, or reactive moderation) within forums, comments, images, videos, and audio, liaising with the Legal and Community team where required.
- Maintain the Moderation Guidelines and ensure they are up-to-date.
- Service Community Admin accounts, processing emails and complaints, and escalating when necessary.
- Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate
- Produce reports on relevant moderation statistics, issues and outcomes
- Regularly feedback insights gained from community moderation into the Social Media team
- Monitor all industry and company information and news to anticipate potential issues
Required skills:
- Strong communication
- Good customer service
- Flexibility
- Profesionsy in AR/EN
- Time management skills
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