We are hiring a Customer Service Representative to provide exceptional service and support to our users. The ideal candidate should have excellent English communication skills, both verbal and written. They should be skilled in building and maintaining relationships and possess a problem-solving mindset. Previous internet-related work experience is preferred, and a bachelors degree
Qualifications:
- Fluent in English, with excellent speaking and writing skills.
- Ability to work under pressure and adapt to a flexible work schedule.
- Strong communication skills and ability to handle problems effectively.
- Self-motivated, results-driven, and professional.
- Internet-related work experience preferred.
- Assist users in navigating our platform and addressing their inquiries promptly.
- Build and maintain positive relationships with users, ensuring their satisfaction and loyalty.
- Establish effective communication channels to facilitate user-platform interaction.
- Handle user issues and provide timely and accurate resolutions.
- Proactively gather user feedback and communicate updates or new features to users.
- Manage VIP customers, offering personalized attention and support.
