Reports To: Sales Manager
Job Summary: The Travel Sales Agent is responsible for assisting clients in planning and booking travel arrangements via phone and online chat. This role requires excellent communication skills, a thorough understanding of travel products, and the ability to meet sales targets. The ideal candidate will be customer-focused, sales-driven, and knowledgeable about various travel destinations, products, and services.
Key Responsibilities:
Customer Interaction:
- Handle inbound and outbound calls to assist customers with travel inquiries and bookings.
- Engage with customers via live chat to provide real-time support and travel solutions.
- Respond to customer emails with detailed information and personalized travel options.
Sales and Booking:
- Provide detailed information about travel destinations, itineraries, and products such as flights, hotels, car rentals, and vacation packages.
- Convert inquiries into sales by recommending suitable travel options and closing bookings.
- Achieve and exceed monthly sales targets and performance metrics.
Customer Service:
- Offer exceptional customer service by understanding customer needs and providing tailored travel solutions.
- Resolve customer issues and complaints in a professional and timely manner.
- Follow up with customers post-booking to ensure satisfaction and encourage repeat business.
Product Knowledge:
- Stay updated on travel industry trends, promotions, and new products.
- Maintain a thorough understanding of company offerings and services.
- Participate in ongoing training to enhance product knowledge and sales skills.
Administrative Duties:
- Accurately enter and update customer information and booking details in the system.
- Prepare and send travel documents, confirmations, and itineraries to customers.
- Maintain organized records of customer interactions and transactions.
Team Collaboration:
- Collaborate with team members to share best practices and strategies for improving sales and customer satisfaction.
- Participate in team meetings and contribute to a positive team environment.
