Job Outline

• Plan, organise and co-ordinate the operational activities to ensure optimal efficiencies and productivity, delegating responsibilities to and controlling subordinate staff and GHA/third party contractors as appropriate.
• Monitor and oversee the service provided by GHA to ensure it is in line with EK standards, and where there are shortcomings, to address these appropriately and timeously
• Resolve problems arising such as delays, disruptions, cargo mishandling and transfer cargo in order to minimise cargo off loadings and maximise utilisation of space available.
• Review, collate and compile the cargo documentation for cargo uplifted on flights in accordance with local regulations and company policies
• Ensure accurate completion of all post flight activities including dispatch of message, forwarding documentation and completion of station file. Where required, take appropriate action for any irregularities/ discrepancies
• Investigate and respond to queries, complaints and claims received from internal and external customers in an efficient and timely manner
• Update and maintain Cargo Systems in order to provide the requisite customer service information, including rate filing and facilitate accurate revenue accounting
• Supervisory accountabilities:
• Motivate, train and give feedback to staff to ensure all tasks are completed on time and to ensure high standard of service is maintained.
• Undertake various administration functions including rostering of staff, completion of performance appraisals, reordering of stationery as required.
• Supervise the cargo operations as required to ensure all activities are completed safely and in an efficient manner.
• Act as the senior in charge where no manager / officer is on duty
  
  

Qualifications & Experience

Logistics/Cargo.Air Cargo :

Educated to GCSE (or equivalent) with at least 6 years experience in a Cargo Operations environment, including at least 4 years Cargo experience in leading a team. OR Educated to A-Level (or equivalent) with at least 4 years experience in a Cargo Operations environment, including at least 2 years as a Cargo Agent with previous experience in team leading.

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