Xceed is Hiring: Quality Monitoring Analyst (English B2)
Location: Maadi
Job Description:
• Identify and fix production defects
• Implement and monitor quality assurance actions
• Analyze statistical data
• Ensure user expectations during testing
• Create QA policies and procedures
• Investigate customer complaints and issues
• Improve quality performance and provide training tips
Requirements:
• Call Center experience.
• GSM (Mobile) experience (6 Min to 1 year).
* ⁠Experience in telecom industry (Accounts) is a must
• Quality Analyst experience (1year minimum).
• Strong computer skills and QA application knowledge.
Benefits:
• Medical and social insurance.
• 2 days off.
• Attractive salary and Profit share