Responsibilities

• Manage large amounts of incoming/outgoing calls promptly
• Follow communication scripts when handling different topics
• Identify customers  needs clarify information and provide solutions and alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in an understandable way
• Meet the team qualitative and quantitative targets

Requirements

• Bachelor  ‌Degree is required
• Excellent Customer service and complaint-handling skills
• Strong‌ ‌communication‌ ‌skills both‌ ‌written‌ ‌and‌ ‌verbal
• Ability to multi-task prioritize and manage time effectively
• Active dynamic and open to learning
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Apply from here