Core Responsibilities:
Describes product features and benefits; demonstrates the use and handling of the product
Educates clients on brands quality standards and specifications
Advises customers on product ranges best suited to their needs; Answers customers queries to help them make a decision on the purchase
Provides information to customers on warranties features specifications maintenance and care of products.
Ensures customers needs are met complaints are resolved (or escalated) and customer service provided is of exceptional standard
Maintains awareness of new product launches promotional events and sales
Achieves sales targets by using sales techniques up-selling and cross selling
Ensures promotions and pricing are accurate and in line with company standards and policies
Computes sale prices and discounts as applicable; Maintains sales records
Receives and processes cash changes and credit payments and generates invoices and receipts
Operates as a cashier and be consistently accurate in money handling (in case applicable)
Follows the store s after sales processes and ensures full adherence to repair/return policies and procedures
Adheres to loss prevention inventory controls and standard operating procedures of the company
Provides assistance in store merchandising in product placement and arrangement
Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times
Self-Management:
Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year
Takes ownership of his/her own learning agenda by identifying development needs in consultation with the manager and agreeing on the individual development plan which goes beyond just training and development
Keeps abreast of professional developments new techniques and current issues through continued education and professional growth
