Call Center Advisor at Gcs - STJEGYPT
Work Type : Full Time
Experience : 0-1 Years
Gender : male and female
Salary: 6000
Salary Type : Net Salary
Location: Cairo- Egypt
Job Description
- Assist in the formulation of targets for individuals and teams
- Hire and onboard new employees
- Answer questions from staff and provide guidance and feedback
- Anticipate escalation and take over calls when needed
- Devise ways to optimize procedures and keep staff motivated
- Measure performance with key metrics such as call abandonment, calls waiting etc.
- Ensure adherence to policies for attendance, established procedures etc.
- Keep management informed on issues and problems
- Prepare monthly/annual results and performance reports
Job Requirements
- Proven experience as call center
- Experience in customer service is essential
- Working knowledge of MS Office
- Tech-savvy with knowledge of telephone equipment and relevant computer programs
- Knowledge of performance evaluation procedures
- Outstanding communication and negotiation abilities
- A results-oriented approach
- Excellent organizational and leadership skills
- Ability to work under pressure
- High school diploma
- Apply Now
للمزيد من الوظائف فى تخصص
Customer Service
