Job Description
· Receive customer inquiries and complaints through emails telephone calls outbound calls etc. and respond to customer questions in a timely and prompt manner and answer them;
· Responsible for recording classifying and sorting out customer feedback;
· Identify important complaints collect information to feed back to TL in a timely manner and follow up;
· Follow the call center process complete training and exams regularly and obey TLs task assignment and mobilization
Job Requirements
· graduates only
· Very Good listening skills
· Very Good communication (orally and written) interpersonal and teamwork skills
· High follow-up and organizational skills
· Ability to effectively interpret body language Ability to work under pressure
· Very Good command of English (written and orally)
· Very Good Computer skills (esp. MS Office applications)
