Responsibilities:

• Provide advanced service information and respond to complex homeowner questions about their needs.
• Record and process homeowner orders selecting the most appropriate approach based on predefined options.
• Liaise with other units to solve any homeowner complaint within the requested duration.
• Respond to basic and advanced homeowner issues such as inquiries, exchanges, and complaints; escalate appropriately.
• Make calls to allocated homeowners to develop relationships. Provide a first point of contact for resolving homeowner queries and complaints.
• Enter relevant information into the CRM system after each contact with a homeowner to ensure that the organization has quality data to enable effective customer retention.

Job Requirements:

• Bachelors degree in administration or any other similar fields.
• Preferably living in Gouna/Hurghada
• Ideal experience: 1 year of experience in related field.
• Exceptional oral and written use of English language
• Exceptional communication skills
• Proficient in Microsoft Office, Excel, Word and Outlook
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