Job Description
• Greet guests with a friendly and welcoming attitude creating a positive first impression.
• Respond to guest inquiries questions and concerns in person over the phone or via email.
• Provide accurate information about park attractions shows events schedules and policies.
• Assist guests in finding their way around the park and provide directions to various facilities and amenities.
• Handle and resolve guest complaints or concerns promptly and professionally.
• Listen attentively to guests showing empathy and understanding and offer appropriate solutions.
• Collaborate with other park departments and staff such as operations or security to address complex issues effectively.
• Ensure guest satisfaction by following up on resolved issues and ensuring guests needs are met.
• Ticketing and Membership Services: Sell tickets and process transactions using the designated ticketing system.
• Assist guests with purchasing season passes memberships or other ticket packages.
• Provide information on pricing discounts and promotions available for tickets or park services.
• Ensure accuracy in ticket sales and handle cash transactions following established protocols.
• Guest Safety and Emergency Response: Promote and enforce park safety policies ensuring the well-being of guests.
• Be knowledgeable about emergency procedures and effectively communicate them to guests when necessary.
• Report safety concerns incidents or medical emergencies promptly to the appropriate personnel.
• Provide guidance to guests during emergency evacuations or other safety-related situations.
• Assist guests in reporting lost items and guide them through the lost and found process.
• Maintain accurate records of lost and found items and assist in the return or retrieval process.
• Coordinate with park security or designated personnel for more complex lost and found cases.
Job Requirements
• Bachelor s Degree
• Previous customer service experience preferably in a hospitality or entertainment setting.
• Excellent communication and interpersonal skills with the ability to engage with guests of all ages.
• Strong problem-solving abilities and the capacity to handle challenging situations with patience and professionalism.
• Friendly and approachable demeanor with a genuine passion for delivering exceptional customer service.
• Flexibility to work weekends holidays and irregular hours as per the amusement park s schedule.
• Basic computer skills for ticketing systems email and data entry.
