Job Description
• Collaborate as a team member on technology initiatives and projects.
• Managing multiple cases at one time Testing and evaluating new technologies & following up with Employees to ensure the problem is resolved prioritize and manage many open cases at one time & respond within agreed time limits to call-outs.
• Diagnose and troubleshoot software and hardware problems Installing and downloading appropriate software & adapting existing programs to meet Employees requirements & support the roll-out of new applications.
• provide support in a face-to-face capacity over the phone or via remote desktop software helping staff or clients set up systems or resolve issues.
• Ensuring security and upgrades are applied to desktops and laptops and kept up to date.
• Install and deploy new equipment and perform hardware/software upgrades and installations & support technical equipment including desktops laptops printers projectors A/V equipment and peripherals & repairing.
Job Requirements
• Bachelor s degree in computer science or a related field or equivalent experience.
• CCNA and MCSA is a must (courses or self-study at least).
• Excellent communication and interpersonal skills.
• Demonstrates advanced technical skills in diagnosing troubleshooting and resolving software and hardware issues.
• Provides exceptional customer service ensuring user satisfaction through clear and effective communication.
• Demonstrates flexibility and adaptability in a dynamic work environment embracing changes and challenges with a positive attitude.
• Males only
