• Interact with Customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the telephone in the spot.
• Convert sales opportunities in order to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback towards continual product development.

Job Requirements:

• Minimum 1 – 3 years of experience in a customer service role, preferably within the banking industry.
• Very customer focused
• Excellent Communication Skills
• Strong Listening skills
• Excellent English level