Company Description

Alorica is a full-service Customer Experience (CX) partner committed to designing exceptional experiences that elevate brands. With a bold approach to customer service, the company focuses on delivering proven performance, innovative solutions, and creating meaningful connections. Alorica's global team comprises 100,000 professionals across 17 countries, serving over 250 brands in 75+ languages. Dedicated to integrity, authenticity, and a passion for delivering results, Alorica continuously drives success for its clients. Discover opportunities to grow and make an impact by exploring career options at alorica.com/careers.

Role Description

This is a full-time, on-site role for Portuguese speakers, based in Qesm El Sheikh Zayed. The role involves handling customer interactions professionally and effectively in Portuguese, addressing inquiries, resolving issues, and ensuring a positive customer experience. Additional responsibilities include maintaining accurate records of customer interactions, sharing feedback, and contributing to team goals while adhering to organizational guidelines and policies.

Qualifications

• Fluency in Portuguese and proficiency in written and spoken English
• Strong communication, active listening, and interpersonal skills
• Problem-solving and conflict resolution abilities to address customer concerns
• Adaptability in dynamic work environments and teamwork capabilities
• Basic computer literacy and familiarity with standard software applications
• Experience in customer service, call center, or related fields is advantageous
• High school diploma or equivalent; a degree is preferred but not mandatory
• You can work from home after two month
• starting date 19/1
  

• للتقديم الان