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IT SPECIALIST

Role Aim:

To ensure the effective operation, security, and reliability of all IT systems supporting aviation

operations, administrative functions, and customer-facing services. The IT Specialist plays a

critical role in maintaining IT infrastructure, providing technical support, and ensuring seamless

integration of aviation software and systems.

Performance Objectives:

• Provide technical support for hardware, software, networks, and aviation-specific IT systems.
• Monitor and maintain IT infrastructure, including servers, routers, and network security systems.
• Manage user access, permissions, and system configurations in compliance with company and aviation regulations.
• Support aviation applications such as flight scheduling systems, maintenance tracking software, and electronic documentation systems.
• Perform regular system updates, backups, and disaster recovery testing.
• Troubleshoot system issues and implement solutions with minimal disruption to operations.
• Collaborate with operational departments to understand and support aviation-specific IT requirements.
• Ensure data security, privacy, and compliance with regulatory standards such as GACA, FAA, or EASA (as applicable).
• Support the implementation of IT projects, including system upgrades and new technology integrations.
• Liaise with vendors and service providers for software licenses, hardware procurement, and system maintenance.

Recruitment and Criteria:

• Bachelor’s degree in information technology, Computer Science, or a related field (Mandatory).
• Industry certifications (e.g., CompTIA, Cisco CCNA, Microsoft Certified Professional) are preferred.
• Minimum 3-5 years of experience in an IT support or systems administration role.
• Experience in an aviation environment or with aviation-specific systems (e.g., AMOS, SITA, or airline ERP platforms) is highly desirable.
• Knowledge of aviation operational workflows is a strong advantage.
• Proficient in Windows/Linux server environments, networking, and cybersecurity protocols.
• Hands-on experience with cloud platforms, data storage, and backup solutions.
• Familiarity with aviation communication systems and industry-related IT tools.
• Ability to analyze, troubleshoot, and resolve hardware/software/network issues.
• Strong problem-solving and critical thinking skills.
• Excellent communication and customer service abilities.
• Ability to work under pressure and in a fast-paced aviation environment.
• Team-oriented with the ability to work independently when required.

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