نوع العمل : عمل كلى
الخبرة : 0-3 سنة
الراتب : not
المكان : SuadiArabia

Company Description

Aura Communication, established in Cairo, Egypt in 2012, is a leading provider of Business Process Outsourcing (BPO) services with a dedicated team of over 800 employees. We specialize in delivering customized call center, inbound, outbound, and back-office services tailored to meet our clients’ requirements. Our focus lies in offering high-quality outsourced customer support solutions, emphasizing inbound customer care, sales, marketing, and technical support. Committed to excellence, we strive to deliver the ultimate customer experience through innovation and collaboration.

Role Description

This is a full-time hybrid role for a Customer Service Representative, based in Cairo, Egypt, with some flexible work-from-home options. The role involves addressing customer queries, resolving issues efficiently, and maintaining a high level of customer satisfaction. Daily tasks include managing inbound and outbound communication, providing accurate information to customers, and ensuring a positive customer experience through exceptional service and professionalism.

Qualifications

Customer Service, Customer Support, and Customer Satisfaction skills
Expertise in managing Customer Experience and ensuring high levels of satisfaction
Strong verbal and written communication skills in English (C1 level proficiency)
Problem-solving abilities and attention to detail
Ability to adapt to a hybrid work environment and collaborate successfully with a team
Previous experience in customer service or a related field is advantageous
Proficiency with common customer service tools and software is a plus

لتقديم الانWhat we offer