About us ✨

Qoolize is a leading provider of A2P SMS, eSIM, Global Internet Access, and Voice solutions, empowering businesses of any size, in any location, to borderless communication. People are at the heart of everything we do, which is reflected in our human resources model, recruitment processes and culture.

About the role

Location: Wherever you are 🌍

Reporting to: Service Delivery Team Lead

What we offer

Competitive salary package: Stay motivated with a salary that matches your skills and dedication

Work-life harmony: An annual leave allowance of 25 vacation days plus public holidays (regardless of your location), and a remote work policy, giving you the freedom to find your ideal work-life balance

Career progression: Learning and development budgets and programs that allow you to advance your skills, grow, and pursue your dream career

Culture: A dynamic work environment, and a talented and passionate team that thrives on pushing each other and celebrating successes together

What we expect from you

Embrace, and contribute to our company culture and become a core part of our team

Bring fresh perspectives and ideas to our projects and processes

Approach challenges head-on and solve problems before they arise

Communicate openly and transparently

Grow with us and help us drive innovation

Job Requirements :

• Degree in telecommunications, preferred
• Minimum of 1-2 years’ service delivery experience in ISP and in telecom or IT industry managing external / internal customer facing projects
• Previous involvement in network deployment projects
• Technical knowledge preferred in telecom like WAN, LAN, L2, L3 services, etc.
• Excellent communication skills
• Languages: English (additional language skills are a plus)

Responsibilities for this role include (but aren’t limited to):

• Comprehend and uphold contractual commitments, ensuring service delivery aligns with agreed-upon service descriptions and SLA/OLA terms, taking ownership of relevant KPIs.
• Oversee the end-to-end service delivery of networking projects for a global client. Demonstrate effective communication skills, fostering strong relationships and interpersonal connections.
• Adhere to project timelines rigorously to ensure timely completion.
• Develop a comprehensive communication strategy for stakeholders, securing agreement on reporting formats and maintaining consistent communication frequency.
• Proactively engage customers during project delivery, addressing risks or potential delays and orchestrating Customer Acceptance Tests.
• Prioritize orders and enforce prioritization throughout delivery phase.
• Strategically manage project-level delivery plans until the final site delivery.
• Facilitate seamless collaboration between internal resources and the customer.

You can review our recruitment process;

Please note our recruitment process may vary depending on the role you’re applying for. While the below are our general steps, some positions may involve modified or additional stages.

Apply: Submit your application via LinkedIn or the Qoolize website.

People and Culture Interview: Discuss our goals and see if our visions align.

Case Study: Demonstrate your problem-solving skills with a practical task.

Technical Interview: Delve into case specifics and showcase your technical expertise with team leaders.

Manager Interview: A final review with our executive team to ensure mutual goals and expectations.

Offer: We look forward to welcoming you aboard!

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