Job Description:

• Developing strong relationship with clients through providing golden standards consumer service as per the company's guidelines.
• Maintain & sharpen the company’s image by solving problems, handling complaints, providing info, showing appreciation for consumer’s recommendations, reflecting consumer’s feedback.
• Handling all received inquiries and complaints through all available channels (inbound & outbound calls, different social media platforms and live chat) in a professional way.
• Reflecting consumer’s feedback to the higher levels of management.
• Applies supervisor– on the spot- remarks and directions in timely manner.
• Achieving the required KPI’s (Key Performance Indicators) regarding Quality, productivity & manners.
• Adherence for all the planned login times & breaks with commitment to the business needs.
• Initiate outbound calls as per management requests.
• Documents all calls information on the CRM application.
• Route calls to appropriate resource.
• The company’s image should always be protected by being positive, creative, proactive & committed towards Juhayna & its consumers.
• Identify and escalate priority issues by Escalating problems & global issues and providing relevant feedback to the right channels/factories.
• Providing the best possible service to achieve the highest level of consumer satisfaction.
• Maintaining an updated comprehensive client database.
• Respond to consumer inquiries.
• Providing proper information to consumer with complete and comprehensive understanding of Juhayna products
• Resolving consumer complaints in time, as per the process and treating them as business opportunities to ensure continuous improvement and development.

Qualifications:

• Bachelor’s degree of business or any equivalent
• From 0 to 2 experience in all

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