Job Description

• Obtains client information, handles client inquiries and requests by answering telephone calls.
• Determines eligibility by comparing client information to requirements.
• Addresses clients requests by explaining procedures; answering questions; providing required Support.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.