Responsibilities:

• Manage large amounts of incoming/outgoing calls promptly
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, and provide solutions and alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in an understandable way
• Meet the team's qualitative and quantitative targets

Requirements:

• Bachelor's‌ ‌Degree is required.
• At least 1 year of Experience in the same role.
• Good Command of English.
• Excellent Customer service and complaint-handling skills.
• Strong‌ ‌communication‌ ‌skills, ‌‌both‌ ‌written‌ ‌and‌ ‌verbal. ‌
• Ability to multi-task, prioritize, and manage time effectively.
• Active, dynamic, and open to learning.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.

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