
الخبرة : 0-1 سنة
الراتب : Egypt
المكان : Egypt
About the job
Job purpose:
Deliver high quality service to customers through providing cash banking services.
Key accountabilities:
Cheque transactions: Handle customer requests for cheque collections, Draft cheques issuance.
Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
Money transfers: Handling internal transfers, whether within same account or to other PBE accounts.
Document Processing: Process all documents related to cash activities promptly and accurately to ensure customer’s satisfaction using different bank systems, and keep them updated accordingly. Sales: Identify sales leads by talking to customers and understanding their requirements & directs them to sales team in the branch where a potential sales opportunity is identified.
Customer service: Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints.
Customer requests: Complete all paper work and documentation for customers who wish to execute transactions commercial or retail. such as; outward transfers, internal transfers , deposit cheques for collections, issuance of bank drafts, modify contact information and update KYC information.
Education & Experience:
- Bachelor's degree in relevant discipline.
- Knowledge of cash management processes and customer services skills.
- 0 - 1 years of experience in branch roles.