
نوع العمل : عمل كلى
الخبرة : 0-1 سنة
الراتب : Not specific
المكان : Egypt
الخبرة : 0-1 سنة
الراتب : Not specific
المكان : Egypt
Essential Functions/Core Responsibilities:
- Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’)
- Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
- Maintain basic knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.