Customer Service - Retail Vacancies _ Concentrix

Customer Service - Retail Vacancies _ Concentrix
نوع العمل : عمل كلى
الخبرة : 0-1 سنة
الراتب : Not specific
المكان : Egypt

Essential Functions/Core Responsibilities:

  • Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’)
  • Clarify customer requirements; probe for understanding and use decision-support tools and resources to appropriately provide resolution to the customer.
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
  • Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
  • Maintain basic knowledge of client products and/or services.
  • Prepare complete and accurate work including appropriately notating accounts as required.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Offer additional products and/or services.



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