Personal Banker at NBK Egypt

Personal Banker at NBK Egypt
نوع العمل : عمل كلى
الخبرة : 0-1 سنة
الراتب : Not mentioned
المكان : Cairo,EG

  • Provide customers with basic information on all banks products to increase customer awareness and ensure high level of quality service.


  • Achieve assigned targets / volume / attrition /cross sell for the branch in both assets and liabilities to ensure that targets are met


  • Track customers’ inflow and outflow and contact customers to seek any information on reasons for unexpected behaviors to maintain better quality service level and meet set budgets.


  • Handle customers queries and complaints and ensure effective closure of complaints within the set of TAT and SLA to reach customer satisfaction and loyalty


  • Prepare daily sales report including sales activities and call reports to be shared with the branch manager to track sales performance achievement versus budget.


  • Introduce and promote alternative channels to customers to reduce traffic in branches.


  • Provide feedback to the branch manager to any possible fraud /risks for guidance and assistance.


  • University in degree in commerce (or equivalent).


  • 1-3 years of experience in related experience in the banking sector or insurance field.