Key Responsibilities:

• Answer incoming customer calls with professionalism and courtesy.
• Provide accurate information about Mr. Tailor's services, including tailoring and cobbler services.
• Address customer complaints and resolve issues efficiently or escalate them when necessary.
• Log call details into the system and prepare necessary reports.
• Follow up on customer requests and ensure they are completed as per company standards.
• Meet performance targets related to call volume and service quality.
• Adhere to company policies and procedures when interacting with customers.