Qualifications & Requirements:

• Bachelor's degree.
• English level Excellent C1 (Spoken and written).
• Proven experience in customer service.
• Strong communication and interpersonal skills.
• Ability to handle challenging situations with patience and professionalism.
• Proficient in using customer service software and Microsoft Office Suite.
• Excellent problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.

Work Conditions & Benefits:

• Work location: Currently Maadi starting from Q3 will be in Sheikh Zayed.
• Support channels: Phone/Email/Chat/Social Media.
• Rotational 9 hours including Overnight Shift. 1 hour break. 
• 5 Working days & Rotational weekends.
• Social & Medical insurance.
• Competitive salary.
• Paid Training.
• Opportunities for career growth and development.
• A supportive and collaborative work environment.