Job Responsibilities

• Carry out standard customer service activities and handle simple customer enquiries
• Deliver mostly routine sales support services
• Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work
• Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary
• Respond to basic customer issues such as returns and escalate issues appropriately
• Run routine aged debtor reports to support the credit control and collections process
• adhering to mandatory procedures to ensure own work is undertaken to the required standards
  

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