نوع العمل : عمل كلى
الخبرة : 0-1 سنة
الراتب : 18000 To 35000 EGP
المكان : Egypt
الخبرة : 0-1 سنة
الراتب : 18000 To 35000 EGP
المكان : Egypt
Job Description
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Job Requirements
- Good / Excellent Command of English or Italian or French or German or Spanish or Portuguese Language (B2 Level )
- Ability to handle customers