نوع العمل : عمل كلى
الخبرة : 0-1 سنة
الراتب : 6800 To 8500 EGP
المكان : Egypt
الخبرة : 0-1 سنة
الراتب : 6800 To 8500 EGP
المكان : Egypt
Job Description
- Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
- Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
- Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
- Maintain a high level of professionalism and customer service etiquette in all interactions.
- Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
- Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
- Collaborate with team members and other departments to ensure consistent and effective customer support.
Job Requirements
- Requirements:
- B1+ English Speakers
- Males Only
- Excellent Communication Skills
- Graduates ONLY (Military certificate required for males)
- Maximum age: 32
- Salary: 6800 + 1700 KPIs (net)
- 24/7 shifts (rotational with 2 days off)