Xceed is the leading multilingual Business Process Outsourcing Service provider in the EMEA region, with a capacity of more than 10,000 web-enabled multi-channel stations. Serving key government and commercial accounts in 10 different languages, Xceed operates in Egypt, Morocco, Mauritius, UAE, and Saudi Arabia. We offer a wide range of services, including inbound and outbound services, back office services, infrastructure management, recruitment process outsourcing, and social media analysis. Xceed is recognized for its excellence with numerous awards and has earned several ISO certifications, ensuring high standards in service delivery.

Role Description

This is a full-time on-site role for a Customer Service Representative (Chat Account) located in Cairo, Egypt. The Customer Service Representative will be responsible for managing customer inquiries through chat, ensuring high levels of customer satisfaction, and providing accurate information and assistance. Daily tasks include handling customer support, resolving issues efficiently, and maintaining professional and courteous communication. The role also involves adhering to company policies and guidelines to ensure a consistent customer service experience.

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Qualifications

• Customer Support and Customer Service skills
• Excellent Etiquette skills
• Strong communication and problem-solving abilities
• Ability to work independently and in a team
• Prior experience in a similar role is beneficial
• Bachelor's degree in a relevant field is a must
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