About the opportunity:

The successful candidate will be responsible for providing exceptional customer service within the MENAT Customer Service Department. Be the first point of contact for all customer inquiries, owning resolution or escalation as appropriate. Answer customer telephone inquiries, liaise with all departments, and investigate customer issues. Process orders received by phone, fax, or email, whilst aspiring to deliver a world-class service.

You'll get:

• Telephone order processing - the keying of telephone orders ensuring all security standards are maintained
• Email order processing - the keying of manual orders onto our internal systems in a timely and accurate manner
• Order queries and issues - liaising with all relevant IM departments to resolve order queries and issues
• Client issue resolution - owning and investigating all customer-generated issues across all IM products, ensuring that the customer is continually updated at all stages
• Email indexing - the process of signposting all email traffic that arrives within the department to a specific area
• Callbacks - proactive process for informing customers of unfulfilled orders
• Communicators - internal tracking process to resolve customers' inquiries
• Outbound calls - contacting customers to discuss any information related to their order requirements

Your Qualifications

• Very good level of English
• Bachelor degree
• Previous experience in Customer Service

Apply from here