Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer inquiries, providing accurate information about services and products.
• Validate customer interest and assess potential leads for follow-up.
• Address and resolve customer complaints, ensuring satisfaction and maintaining a positive company image.
• Document and maintain records of customer interactions in the CRM system.
• Collaborate with team members to improve service processes.
• Provide feedback to management on recurring issues and customer preferences.
• Ensure compliance with company policies and procedures during all interactions.