Main Responsibilities:

• Answer inbound calls and ensure customer satisfaction.
• Register customers’ sales leads and service requests.
• Handle customer complaints as per JCI’s policy.
• Provide customers with accurate and helpful information.
• Follow up on open customer cases and ensure resolution.
• Perform outbound campaigns to capture customers’ feedback and respond to digital customer inquiries.
• Meet contractual Key Performance Indicators targets.
• Maintain basic knowledge of JCI’s products and services.
• Ensure proper documentation of customer interactions.

Job Requirements:

• At least one year of experience in a call center environment.
• Strong problem solving & communication skills.
• English speaker (B2 or B1) and Arabic Fluent.
• Knowledge of customer service principles and best practices.
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• Apply from here