Key Responsibilities

• Communicate with clients through various channels (Live chat, Email, Ticket form, Facebook Messages, Twitter & Instagram) and provide product and service information by resolving product and service problems;
• Generate sales leads that develop into new customers;
• Improve customer service experience and help create engaged customers;
• Take ownership of customers' issues and follow problems through to resolution;
• Keep accurate records and document customer service actions and discussions;
• Analyse statistics and compile accurate reports;
• Maintain an orderly workflow according to priorities;
• Take ownership of client issues, coordinate with concerned departments and follow problems through to resolution
  
  
  
  

Requirements

Qualifications

• Bachelor's degree in business management, marketing, sales, or any other relevant subject
• Experience
• At least 2-3 years of experience in a Customer Support or Live chat support role;
• Experience using help desk software and remote support tools (Zendesk, Freshdesk, etc)
  
  
  
  

Knowledge

• Knowledge of company products, workflow & services
• Language expertise (read, write, understand) Arabic
• Very good command of the English language
  
  
  
  

Skills

• Proficiency with computers and strong typing skills
• Strong problem-solving and troubleshooting skills
• Excellent communication skills;
• Good multitasking skills;
• Strong organisational skills
  
  
  
  

Traits

• Passion for ensuring a world-class user support experience
• Quick learner and adaptable to learning new processes, concepts, and skills
• Skilled problem-solver and multi-tasker
  
  
  
  

Benefits

• A fast paced, high performing team
• Comprehensive Health Insurance
• Life Insurance
• Rewards & Recognitions
• Learning & Development opportunities
  
  
• Apply from here