We are looking for a highly organized and resourceful Executive Assistant with hands-on experience in short-term rental management and a strong background in marketing & digital communication.

This role is ideal for someone who is detail-oriented, proactive, and capable of managing executive tasks while supporting operations and marketing efforts in the STR industry.

Key Responsibilities

Executive Support

• Manage calendars, scheduling, emails, and executive communication
• Prepare reports, presentations, spreadsheets, and documents
• Assist with research, documentation, and task coordination
• Maintain confidentiality and support high-level decisions with accuracy

Short-Term Rental (STR) Operations

• Manage guest communication via Airbnb/Booking.com/WhatsApp/Email
• Coordinate cleaners, maintenance teams, and property readiness
• Oversee reservations, calendar syncing, and guest check-in support
• Handle guest reviews, feedback, and escalations
• Monitor pricing tools and property performance dashboards

Marketing & Digital Tasks

• Assist with social media scheduling & content planning
• Support email marketing (newsletters, guest messaging, CRM updates)
• Help with branding materials, property listings, and captions
• Research trends and support marketing campaigns for STR and hospitality

Requirements

• Proven experience as an Executive Assistant or Operations Coordinator
• Background in short-term rental / Airbnb / hospitality management
• Experience in marketing, content support, or social media tasks
• Excellent written and verbal communication
• Strong time-management and multitasking abilities
• Proficiency with digital tools (Airbnb PMS, Google Suite, CRM, Canva, etc.)
• Ability to work independently and with discretion

Preferred Skills

• Familiarity with STR tools: Airbnb, Guesty / Hospitable / PMS tools
• Canva / content planning experience
• Basic knowledge of analytics (Airbnb insights / social media metrics)
• Customer service mindset and hospitality etiquette
  

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