The Restaurant Operation Manager is a pivotal role within our organization, responsible for overseeing the daily operations of our restaurants to ensure a seamless dining experience for our guests. This position requires a dynamic individual who can manage various aspects of restaurant operations, including staffing, inventory management, customer service, and financial performance. The ideal candidate will have a strong background in the restaurant industry and possess excellent leadership skills to inspire and motivate the team. The Restaurant Operation Manager will work closely with the executive management team to develop strategies that enhance operational efficiency and drive profitability.

Responsibilities:

Oversee daily restaurant operations, ensuring high standards of service and food quality.

Manage and train staff, promoting a positive work environment and ensuring compliance with health and safety regulations.

Develop and implement operational policies and procedures to improve efficiency and enhance guest satisfaction.

Monitor and analyze financial performance, including budgeting, forecasting, and cost control measures.

Coordinate with suppliers and vendors to maintain inventory levels and ensure the quality of ingredients.

Handle customer feedback and complaints professionally, striving to exceed guest expectations.

Lead marketing initiatives to promote the restaurant and attract new customers.

Organize and oversee special events and promotions to enhance the restaurant’s visibility.

Conduct regular staff meetings to communicate updates, goals, and performance metrics.

Stay updated on industry trends and competitor activities to maintain a competitive edge.

Preferred Candidate:

Proven experience in restaurant management or a similar role, demonstrating a strong understanding of operational practices.

Exceptional leadership and interpersonal skills, with the ability to motivate and develop a diverse team.

Strong financial acumen, with experience in budgeting and financial analysis.

Excellent communication and customer service skills, ensuring a positive dining experience for guests.

Ability to work in a fast-paced environment and handle multiple priorities effectively.

Proficiency in restaurant management software and POS systems.

Strong problem-solving skills, with a creative approach to overcoming challenges.

Flexibility to work evenings, weekends, and holidays as required.

Passion for the food and beverage industry, with a keen interest in culinary trends.

Ability to build and maintain relationships with customers, staff, and suppliers.

Skills

Leadership: The ability to lead, inspire, and manage a diverse team effectively, driving motivation and engagement among staff members.

Financial Management: Proficiency in budgeting, forecasting, and financial analysis to ensure the restaurant operates within its financial goals.

Customer Service: Strong focus on providing exceptional service to guests, addressing their needs and concerns promptly and professionally.

Operational Efficiency: Skills in developing and implementing processes that streamline operations and enhance productivity.

Inventory Management: Knowledge of managing inventory levels, ordering supplies, and maintaining quality control of food and beverages.

Preferred candidate

Years of experience

5+ years

Residence location

Dubai, United Arab Emirates

Degree

Bachelor's degree / higher diploma

Age

18 - 45 years

Career level

Management

Company

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Epic Eats

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ubai, United Arab Emirates

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