• Supervise and lead the tele-sales team to achieve and exceed sales targets for pharmaceutical products.
• Monitor daily outbound and inbound calls to ensure high-quality customer interactions and adherence to sales scripts.
• Develop and implement effective sales strategies, campaigns, and call scripts tailored to the healthcare sector.
• Train, coach, and mentor tele-sales representatives to enhance their product knowledge, sales techniques, and customer service skills.
• Analyze sales data, prepare performance reports, and present actionable insights to senior management.
• Collaborate with the marketing and distribution teams to align tele-sales efforts with broader company objectives.
• Handle escalated customer inquiries or complaints, ensuring prompt and satisfactory resolution.
• Conduct regular team meetings to review progress, share best practices, and motivate staff.
• Maintain up-to-date knowledge of pharmaceutical products, market trends, and competitor activities.
• Ensure compliance with all relevant regulations, company policies, and quality standards.
  
  

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