نوع العمل : عمل كلى
الخبرة : 3-5 سنة
الراتب : Not Mentioned
المكان : Egypt
الخبرة : 3-5 سنة
الراتب : Not Mentioned
المكان : Egypt
Job Details
Experience Needed:3 To 7 YearsCareer Level:Experienced (Non-Manager)Education Level:Bachelor's DegreeSalary:Confidential
Experience Needed:3 To 7 Years
Career Level:Experienced (Non-Manager)
Education Level:Bachelor's Degree
Salary:Confidential
Skills And Tools:
Job Description
- Manage the after-sales service file & Team in order to enhance the product and service level in the market.
- Handle the fleet and customers complaints process of CVT & PLT and retail.
- Maintain communications with Continental Middle East regarding products’ complaints or development.
- Manage Complaints Handling process to assure customer’s compensation & secure defected product’s replacement.
- Review Scrap with end users to reach out the defects of products and address scrap analysis report to Continental Middle East for product development.
- Responsible for product performance Monitoring (PPMO) visits and reports, recommend enhancement process for increasing PPMO and the rank of tire in the market.
- Present periodical reports to Continental reflecting cont. Tyre performance Vs competitors for product development purpose.
- Advice Continental with sustainable required specs matching roads conditions & market needs.
- Provide end users with supportive reports regarding Tyre performance & scrap analysis to ensure minimizing driving cost.
- Ensure the activation of Fleet check tools & Echo system
- Deliver technical training and tire knowledge to Tyre Pro retail , sales staff and after sales service staff.
- Build & develop after Sales service department
- Conduct tire knowledge training to sales and retail employees.
- Manage communications of CME and CPA
- Support the sales team in selling and providing the required services & spare parts to ensure development in CPC
- Manage the after-sales service file & Team in order to enhance the product and service level in the market.
- Handle the fleet and customers complaints process of CVT & PLT and retail.
- Maintain communications with Continental Middle East regarding products’ complaints or development.
- Manage Complaints Handling process to assure customer’s compensation & secure defected product’s replacement.
- Review Scrap with end users to reach out the defects of products and address scrap analysis report to Continental Middle East for product development.
- Responsible for product performance Monitoring (PPMO) visits and reports, recommend enhancement process for increasing PPMO and the rank of tire in the market.
- Present periodical reports to Continental reflecting cont. Tyre performance Vs competitors for product development purpose.
- Advice Continental with sustainable required specs matching roads conditions & market needs.
- Provide end users with supportive reports regarding Tyre performance & scrap analysis to ensure minimizing driving cost.
- Ensure the activation of Fleet check tools & Echo system
- Deliver technical training and tire knowledge to Tyre Pro retail , sales staff and after sales service staff.
- Build & develop after Sales service department
- Conduct tire knowledge training to sales and retail employees.
- Manage communications of CME and CPA
- Support the sales team in selling and providing the required services & spare parts to ensure development in CPC
Job Requirements
- Bachelor’s degree in engineering, Commerce or Business Administration.
- Proven experience in Tire industry, automotive, or related industries.
- Strong understanding of Tire knowledge and technicalities and business solutions.
- Excellent communication, negotiation, reporting and management skills.
Creative mindset with the ability to develop innovative solutions
- Bachelor’s degree in engineering, Commerce or Business Administration.
- Proven experience in Tire industry, automotive, or related industries.
- Strong understanding of Tire knowledge and technicalities and business solutions.
- Excellent communication, negotiation, reporting and management skills.
Creative mindset with the ability to develop innovative solutions