Roles & Responsibilities

• Maintain client master log(summary of client’s with details like Initial Certification Audit date, Surveillance Audit due date and Re-Certification Audit due date) based on the Audits conducted and any new client’s certified during the month, which helps in easy tracking of upcoming Surveillance and Re-Certification audits.
• Prepare audit file for all auditors for different client audits
• Prepare draft copies of ISO Certificate after getting ICC approval and forward the same for client’s approval.
• Prepare the original ISO Certificate after client’s approval.
• Respond to client’s calls, letters, faxes and queries.
• Follow up of all CER Invoices as per the outstanding list of invoices provided by accounts department.
• Email/fax customer satisfaction survey forms and following up for their feedback.
• Prepare Invoices for Certification, Re-Certification and Surveillance Audits, and for all Training courses.
• Send the audit files to auditors.
• Maintaining of the all the required documents in the respective client files.
• Knowledge of generic certification processes for different products in MS.
• Knowledge of applicable accreditation scheme rules.
• To comply with all the QHSSE rules/regulations of BV as applicable.

Desired Qualification & Experience

• Graduate Arts/ Commerce/ Science /Finance
• Minimum 1 Yr relevant experience

Desired Skills

• Good organizational skills
• Effective documentation and communication skills
• Interpersonal skills and connect people
• Computer skills
• Good English skills

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