• Senior ERP/CRM Systems Specialist (Odoo & Bitrix24)
• Job Summary
• The Senior ERP/CRM Systems Specialist is responsible for implementing, customizing, maintaining, and supporting ERP systems (mainly Odoo) and CRM platforms such as Bitrix24.
•  The role focuses on business process automation, system optimization, user support, and leading projects related to ERP/CRM development and integrations with external systems.

Key Responsibilities

ERP (Odoo) Implementation & Support

• Implement, configure, and customize Odoo ERP modules.
• Analyze business processes and translate them into system requirements.
• Manage workflows, automation rules, and system integrations.
• Conduct system testing and manage UAT and rollout plans.
• Provide technical and functional support to users.
• Monitor system performance and optimize Odoo modules.

CRM (Bitrix24 or Similar) Administration

• Configure CRM pipelines, dashboards, reports, and automation rules.
• Support CRM workflows including sales, marketing, HR, and customer service.
• Implement CRM–ERP integrations.
• Train users on CRM features and updates.
• Troubleshoot CRM-related issues.

Technical Support & System Integration

• Provide second-line technical support for business applications.
• Develop and manage API-based integrations with internal and external systems.
• Coordinate with vendors and external developers on enhancement projects.
• Maintain documentation for system architecture and integrations.

Digital Transformation & Process Optimization

• Identify opportunities for business process automation and improvement.
• Lead digital transformation initiatives across departments.
• Apply best practices in data governance and process standardization.
• Ensure compliance with company security and privacy standards.

Project Leadership

• Lead ERP/CRM projects from planning to implementation.
• Manage timelines, deliverables, and communication with stakeholders.
• Provide onboarding and guidance to junior team members.