This course offers a clear and practical introduction to Sales & Operations Planning (S&OP), a critical business process used to align demand, supply, and financial planning across the organization. Designed for supply chain professionals, planners, operations managers, and business leaders, the course explains how S&OP improves decision-making, forecast accuracy, and organizational alignment.

Learners begin with the core concepts of S&OP, understanding its purpose, structure, and role in balancing sales forecasts with operational capacity. The course explains the end-to-end S&OP cycle, key meetings, data requirements, and cross-functional collaboration between sales, operations, finance, and supply chain teams.

Special focus is given to the 12 key success factors of S&OP, highlighting the governance, leadership commitment, data quality, and process discipline required to make S&OP effective. The course also examines common reasons why S&OP fails, helping learners avoid typical pitfalls in implementation.

Finally, the course discusses how S&OP has evolved after COVID-19, showing how volatility, uncertainty, and digital tools are reshaping planning processes. By the end, learners will understand how to design, implement, and sustain a high-impact S&OP process that drives business performance and operational