Job Description

Responsible for delivering excellent customer service and managing the needs of our customers and couriers through our communication channels (phone, email & Whatsapp).

Professionally handle a high volume of inquiries.

Responsible for customer compensations.

Accountable for meeting individual (KPIs) and team goals.

Understand and deliver business strategies and improve customer services through the execution of self-service.

Continuously identify work process improvements.

Communicate to Team Leaders and (or) Manager.

Perform office-based administrative duties whenever required.

Must demonstrate a high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.

Take ownership of issues and concerns of customers, including operational issues, pricing/invoice queries, etc.

Create reports as requested by the direct manager.

Perform related duties as required to support the mission and function of the department.

Job Requirements

0-1 Year of experience as customer support/ customer experience 

Excellent communication and presentation skills.

Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels.

Very Good English.

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