Job Description

• On-Boarding new clients
• Manage customer experience cycle from applying to card issuance and delivery.
• Manage the day-to-day operations resulting in a consistently high-level of performance, efficiency and quality
• Lead a process of continuously improving performance through a combination of effective processes, leadership, training and system development
• SME onboarding, Supplier onboarding, card delivery, payment & card operations, and call centre operations to ensure quality standards are met and process improvement goals are achieved
• Perform against established objectives and develop corrective actions and improvement plans
• Manage customer service-related issues and ensure customer satisfaction
• Be responsible for operational compliance with relevant local and international Rules & Regulations
• Implement operational processes

Job Requirements

• Experience in operations within payments (e.g. banking or fintech) is a plus
• Knowledge of and experience with prepaid card and know-your-customer regulations in Egypt is a plus
• Proven experience in Egyptian payment schemes and networks, in particular, related to the issuance of cards
• Deep understanding of payments scheme compliance and integrations, disputes, and settlements
• Exceptional organizational and time management skills
• Ability to an objective decision making, organize workflows, prioritize, and deliver high quality
• A structured and organized way of working
• Strong analytical and problem-solving skills
• Ability to think out of the box
• English Langauge, Basic Excel and Strong Logic

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