Job Description

• Position: Help Desk 
• Location: Misrata – Libya
• Al-Madina Misrata Company is seeking to hire a Help Desk Officer to join the IT Department. The ideal candidate will provide daily technical support and ensure smooth operation of IT services.
• Key Responsibilities:
• Receive and handle technical issues and support requests from employees.
• Diagnose and resolve hardware, software, and printer issues.
• Provide user support for Windows operating systems and Microsoft Office.
• Prepare and set up IT equipment for new employees.
• Monitor and document daily technical issues.
• Coordinate with the IT or Network team when needed.
• Follow IT policies and procedures.
• Benefits:
• Competitive salary (determined after interview).
• Private furnished single accommodation.
• Recruitment package (air ticket + residency).
• Transportation to and from the factory.

Job Requirements

 

• Relevant qualification in Information Technology or Computer Science.
• 1–2 years of experience in Help Desk or IT Support.
• Good knowledge of Windows operating systems.
• Good command of Microsoft Office applications.
• Strong communication and problem-solving skills.
• Ability to work under pressure.

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