نوع العمل : عمل كلى
الخبرة : 0-3 سنة
الراتب : Not Mentioned
المكان : Egypt
الخبرة : 0-3 سنة
الراتب : Not Mentioned
المكان : Egypt
Job Details
Experience Needed:0 To 3 YearsCareer Level:Entry Level (Junior Level / Fresh Grad)Education Level:Bachelor's DegreeSalary:12400 To 14000 EGP Per MonthJob Categories:
Experience Needed:0 To 3 Years
Career Level:Entry Level (Junior Level / Fresh Grad)
Education Level:Bachelor's Degree
Salary:12400 To 14000 EGP Per Month
Job Categories:
Skills And Tools:
Job Description
- Provide real-time chat support to customers, addressing inquiries, issues, and requests with professionalism and empathy.
- Resolve customer concerns efficiently, ensuring a high level of satisfaction and timely follow-up.
- Document all customer interactions accurately within the system for future reference and quality assurance.
- Collaborate with cross-functional teams to escalate and resolve complex issues beyond first-level support.
- Maintain up-to-date knowledge of Etisalat Egypt’s products, services, promotions, and policies.
- Identify opportunities to upsell or cross-sell relevant products and services based on customer needs.
- Adhere to established service level agreements (SLAs) and performance metrics for response time and resolution.
- Participate in ongoing training sessions to enhance product knowledge and customer service skills.
- Gather customer feedback and relay insights to management for continuous improvement.
- Ensure compliance with data privacy and security standards in all customer interactions.
- Provide real-time chat support to customers, addressing inquiries, issues, and requests with professionalism and empathy.
- Resolve customer concerns efficiently, ensuring a high level of satisfaction and timely follow-up.
- Document all customer interactions accurately within the system for future reference and quality assurance.
- Collaborate with cross-functional teams to escalate and resolve complex issues beyond first-level support.
- Maintain up-to-date knowledge of Etisalat Egypt’s products, services, promotions, and policies.
- Identify opportunities to upsell or cross-sell relevant products and services based on customer needs.
- Adhere to established service level agreements (SLAs) and performance metrics for response time and resolution.
- Participate in ongoing training sessions to enhance product knowledge and customer service skills.
- Gather customer feedback and relay insights to management for continuous improvement.
- Ensure compliance with data privacy and security standards in all customer interactions.
Job Requirements
- Minimum B1+ proficiency in English, with excellent written communication skills.
- Previous experience in customer support, preferably in a chat or online environment.
- Ability to handle multiple chat conversations simultaneously while maintaining attention to detail.
- Strong problem-solving skills and a customer-centric mindset.
- Familiarity with CRM systems and online chat platforms.
- Ability to work flexible hours, including evenings, weekends, or holidays as needed.
- Demonstrated ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Professional demeanor and a positive attitude under pressure.
- Commitment to maintaining confidentiality and data security.
- Minimum B1+ proficiency in English, with excellent written communication skills.
- Previous experience in customer support, preferably in a chat or online environment.
- Ability to handle multiple chat conversations simultaneously while maintaining attention to detail.
- Strong problem-solving skills and a customer-centric mindset.
- Familiarity with CRM systems and online chat platforms.
- Ability to work flexible hours, including evenings, weekends, or holidays as needed.
- Demonstrated ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Professional demeanor and a positive attitude under pressure.
- Commitment to maintaining confidentiality and data security.