We have a new opportunity for "Network Voice Engineer" with our client. Interested candidates send me your CV to [email protected]

Job Title: Network Voice Engineer

Location: Cairo, Egypt

Duration: Permanent

Avaya, Cisco, Contact Center, IVR scripting.Media gateways

• Extensive experience in the design, configuration, manage, upgrades and troubleshooting of Cisco VOIP networks including Call Managers, IM&P, UCCX, CUC, Voice Gateways, Cisco CUBE, Gatekeeper solutions Administration of Network Voice and IP Telephony Infrastructure (Cisco & AVAYA) .

• Experienced with Contact Center Solutions i.e. Avaya contact center, Imagicle (attendant console/IVR/Call Recording/Billing), Cloud Contact Center (Sprinkler), Genesys.

• Experience in configuring and troubleshooting SIP based Video Conferencing Endpoints such as Cisco WebEx Room Devices and MTR devices.

• Hands-on experience and knowledge in Avaya ACM, SMGR, SM, AADS and Media gateways

• Knowledge and Experience in managing & troubleshooting of session border controllers (Cisco CUBE, Ribbon etc.)

• Administration and troubleshooting of Cisco Expressways for B2B, MRA (Mobile & Remote Access).

• Configuration and administration of Microsoft Teams Voice Direct Routing.

• Work with external partners, vendors, and customers to clearly document and distribute FAQs for knowledge transfer and consistently accurate resolutions.

• Overall responsibility for the operation and security of the IP telephony environment.

• Perform problem analysis and provide recommendations for enhancements for Telecom and Voice Network

• Perform gap analysis and implements steps for improving service quality

• Design and configure call routing, call flows, and voicemail systems.

• Configuration and administration of Contact Center IVR scripting.

• Administration of Cisco WebEx cloud-based SaaS.

• Managing and troubleshooting of Virtual Machines, Vmware, HyperFlex, UCS.

• Hands-on experience of Third-party Billing Server such as Imagicle.

• Configuring and troubleshooting of Analog devices such as ATA.

• ITIL V3 Foundation Certified (Preferred).

• CCNA & Voice Certifications, MS Teams Certifications.

Interested candidates send me your Cv along with below details:

Expected salary:

Visa/ Work Permit:

Notice Period:

Current Location:

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