• Title: Customer Support Specialist (Remote)
• Engagement: Hourly contract (independent contractor)
• Rate: USD 30-75/hour
• Location: Remote – candidates based in the United States, United Kingdom, Canada, Europe, Singapore, Dubai, or Australia who are legally able to work as independent contractors in their jurisdiction.

Role Overview

One of our clients is working with a leading AI organization to enhance how advanced AI systems process and interpret complex case data in regulated environments. We are seeking experienced Customer Support and Case Management professionals to help model, review, and validate workflows involving policy interpretation, structured data handling, and case resolution pathways. This role is ideal for individuals with hands-on experience handling sensitive, policy-driven inquiries.

Key Responsibilities

• Review and interpret structured case notes, user inquiries, and documentation
• Apply relevant policies and procedural guidelines to guide accurate case resolution
• Simulate real-world resolution workflows for both standard and edge-case scenarios
• Identify conflicts, inconsistencies, or out-of-scope cases and escalate when required
• Ensure all outputs align with official guidance, compliance standards, and appropriate tone

Required Qualifications

• 3+ years of experience in case management, customer support, education services, or policy-based environments
• Strong written communication skills with exceptional attention to detail
• Proven ability to work within policy-driven or compliance-sensitive frameworks
• Ability to analyze documentation and synthesize accurate, actionable responses
• Background in education, law, social care, or public administration is preferred

Contract & Payment Terms

• You will be engaged as an independent contractor
• This is a fully remote position with flexible scheduling
• Project duration may vary based on performance and client needs
• Weekly payments via Stripe or Wise
• No access to confidential or proprietary data from prior employers is required
• H1-B and STEM OPT sponsorship is not available

Application Process

• Submit your resume
• Complete a brief form detailing your experience with case-based workflows and policy interpretation

APPLY NOW !

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