Company Description

Codego is a licensed electronic money institution with a European passport, offering services such as card issuing, banking-as-a-service, and acquiring through white-label technology. The company is dedicated to providing seamless and efficient financial solutions to its clients. Codego’s innovative technology enables cutting-edge solutions for businesses looking to integrate financial services. To learn more about our offerings and mission, please visit our website.

 Role Description

This is a full-time, on-site Customer Technical Support role based in Cairo, Egypt. The Customer Technical Support professional will handle customer inquiries, assist in troubleshooting technical issues, and ensure a high level of customer satisfaction. Day-to-day tasks will include resolving technical problems, providing expert support, and analyzing customer needs to deliver effective solutions.

 Qualifications

Proficiency in Technical Support and Troubleshooting to resolve software or system-related issues effectively

Strong Customer Support and Customer Satisfaction skills to assist users and ensure a high-quality support experience

Demonstrated Analytical Skills to evaluate and diagnose technical challenges and provide appropriate solutions

Excellent communication abilities and problem-solving mindset

Ability to work collaboratively within a team in an on-site environment

Familiarity with financial technology or electronic payment systems is an advantage

Bachelor's degree in Information Technology, Computer Science, or a related field is preferred
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