We’re hiring a Conversational AI Developer to build human-like AI phone agents that handle real conversations end-to-end: answering inbound calls, calling leads, qualifying prospects, booking appointments, and updating internal systems automatically.

This is a builder role—you’ll design voice experiences, implement call flows, integrate APIs, and continuously improve performance using real call data.

✅ Fluency in English is a Must (C1 and above: spoken & written)

📍 On-site: El Rehab City, New Cairo

🕒 Shift: 3:00 PM – 12:00 AM (Fixed)

📆 Weekends: (Saturday and Sunday Fixed)

💰 Net Salary: 35,000-45,000 EGP based on experience.

What You’ll Build

AI voice agents that can:

• Answer inbound calls and route intelligently
• Place outbound calls to leads and follow up
• Ask qualifying questions and capture structured responses
• Handle objections naturally and stay on-script
• Book appointments via calendar integrations
• Log call outcomes and update CRM records automatically
• Escalate to a human when needed with full context

Core Responsibilities

• Build and deploy voice agents using Retell AI, Vapi, Bland AI, and/or Synthflow
• Design conversation flows: greeting → intent detection → qualification → action → wrap-up
• Create and maintain agent prompts, tools/functions, memory rules, and guardrails
• Implement call routing, transfer logic, fallback behaviors, and error handling
• Integrate voice agents with business systems:
• CRMs (GoHighLevel, HubSpot, Salesforce, custom)
• Calendars (Google Calendar, Calendly, Outlook)
• Messaging (SMS/email confirmations via Twilio/SendGrid)
• Webhooks/APIs for internal tools
• Build evaluation + improvement loops:
• review call recordings/transcripts
• identify failure patterns (hallucination, bad turn-taking, wrong tool calls)
• improve prompts, flows, and data extraction
• Ensure compliance and quality:
• consent/disclosure handling (as required)
• data privacy best practices
• latency and reliability monitoring

Required Experience

• 2+ years building conversational AI (chat and/or voice)
• Hands-on experience with at least one:
• Retell AI, Vapi, Bland AI, Synthflow
• Strong prompt engineering skills for multi-turn conversations
• Practical experience with:
• tool/function calling patterns
• structured data extraction from conversations
• webhook-driven integrations
• Solid backend integration skills (one or more):
• Node.js / TypeScript, Python, REST APIs, JSON, OAuth
• Familiarity with telephony concepts:
• call flows, transfers, voicemail handling, DTMF, timeouts, retries

Nice-to-Haves

• Experience tuning ASR/TTS behavior, interruption handling, and latency reduction
• Experience with RAG / knowledge base grounding for accurate answers
• Experience with call center metrics: conversion rate, appointment rate, containment, AHT
• Familiarity with prompt testing frameworks / eval tooling
• Experience deploying on AWS/GCP (Lambda, Cloud Functions, queues, webhooks)

What Success Looks Like (First 2 Weeks)

• Ship 1–2 production-grade voice agents for a defined workflow
• Integrate end-to-end: CRM + calendar + notifications + call logging
• Establish a weekly optimization loop using real call transcripts
• Improve key metrics (booking rate, qualification accuracy, handoff quality)

Interview / Technical Challenge (example)

Candidates may be asked to:

• Design a call flow for a real scenario (inbound or outbound)
• Implement tool calls (CRM lookup, appointment booking)
• Provide prompt + fallback strategies for common objections

• للتقديم الان