About the Role:Workplace Operations Analysts are responsible for creating a safe, engaging, and inclusive work environment that supports employee wellbeing and retention. The role focuses on ensuring smooth and efficient workplace operations while delivering tasks to a high standard and on time. It plays a key part in maintaining an organized workspace that supports business objectives and employee performance. The position involves supporting daily on-site operations and responding to local and remote business needs when required. It also includes delivering initiatives such as enhancing workplace experience, supporting health and safety programs, and organizing employee events and activities.
Location: New Cairo
Responsibilities:Deliver high-quality Workplace Services and ensure smooth day-to-day operations Manage Helpdesk tickets efficiently (Famis360 & Service Now) within defined timelines Oversee workplace compliance and coordinate Health & Safety activities (risk assessments, first aid, evacuation, fire safety) Manage hubs, remote offices, coworking spaces, and WFH requirements, including site visits Handle budget control, cost management, and finance processes related to workplace operations Manage vendors and service providers, ensuring performance aligns with KPIs and SLAsConduct supply chain reviews and monitor spending against budget Oversee daily operational processes such as mail handling, archiving, and office logistics Manage vendor contracts in coordination with procurement and ensure cost-effective solutions Handle office moves, reorganization logistics, and facilities setup Improve administrative and operational processes to enhance efficiency and accuracy Manage security and business continuity initiatives Support onboarding/offboarding processes from an operational perspective Coordinate with internal stakeholders (HR, IT, business teams) to support workplace needs
Qualifications:3-5 years of work experience as a Workplace Coordinator. Familiarity with contemporary Workspace concepts and challenges. Knowledge of Facilities Management processes and industry best practices Understanding of relevant Health & Safety legislation within the FM industry Proficiency in supply chain management principles Proficiency in conducting monthly reporting on service delivery, compliance, and workspace activities Proven track record in effectively managing multiple offices across regions Possesses exceptional interpersonal skills, along with a positive "can-do" attitude, meticulous attention to detail, and a focus on customer satisfaction Actively engages with key client contacts and office populations, prioritizing their needs and building trust through proactive communication and support