الخبرة : 9-10 سنة
الراتب : 15000 To 18000
المكان : Egypt
Job Details
Experience Needed:7 To 10 YearsCareer Level:ManagerEducation Level:Not SpecifiedSalary:15000 To 18000 EGP Per Month, Plus Monthly BonusJob Categories:
Skills And Tools:
Job Description
We are seeking an experienced Customer Service Manager to lead and supervise a dynamic team responsible for ensuring excellent customer support across multiple channels.
The ideal candidate will oversee daily operations for:
• Social Media Moderators (WhatsApp, Facebook, Instagram)
• Order confirmation and coordination team
• Complaint handling team
• General customer inquiry support
Key Responsibilities:
• Lead and manage the customer service team
• Ensure timely and professional responses to customer inquiries across platforms
• Monitor team performance and provide regular training and feedback
• Coordinate with fulfillment, marketing, and operations teams to resolve customer issues
• Handle escalated complaints and complex cases
• Create and maintain SOPs for efficient and consistent service
• Report on customer satisfaction and service KPIs
We are seeking an experienced Customer Service Manager to lead and supervise a dynamic team responsible for ensuring excellent customer support across multiple channels.
The ideal candidate will oversee daily operations for:
• Social Media Moderators (WhatsApp, Facebook, Instagram)
• Order confirmation and coordination team
• Complaint handling team
• General customer inquiry support
Key Responsibilities:
• Lead and manage the customer service team
• Ensure timely and professional responses to customer inquiries across platforms
• Monitor team performance and provide regular training and feedback
• Coordinate with fulfillment, marketing, and operations teams to resolve customer issues
• Handle escalated complaints and complex cases
• Create and maintain SOPs for efficient and consistent service
• Report on customer satisfaction and service KPIs
Job Requirements
• Minimum 5 years of experience managing a customer service team
• Strong leadership, communication, and problem-solving skills
• Experience with social media platforms and customer service tools
• Familiarity with Shopify
• Fluency in English and Arabic
• Minimum 5 years of experience managing a customer service team
• Strong leadership, communication, and problem-solving skills
• Experience with social media platforms and customer service tools
• Familiarity with Shopify
• Fluency in English and Arabic